FAQs

You can absolutely install this yourself no need to hire anyone there are self-help videos throughout the website.

Right now, we’ve created a one size that is universal.

This is discretionary. If it is a low ceiling with a ceiling fan you should not install in an open area or walkway as it may fall off with contact.

We have used the best plastics that are UV and heat resistant. However, we do suggest that you check your parts annually.

Yes, call our customer service line and someone will help you.

Yes, you can purchase an additional strap from our website and use them together to make up the circumference.

It super simple you just lift the shades spider arms out of the clips and slip on the new shade.

If you notice ripples on the upper and lower trim, it is likely due to moisture exposure during shipping. You can easily remove these ripples by using a hairdryer. The heat from the hairdryer will help to smooth out the ripples and restore the trim to its original condition.